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Problems Logging In

Posted: 01 Jun 2020 15:19
by MaryA
Hello everybody,

I'm very sorry for the problems we have been having over the last few days, we are still working on this however believe that although the look is not right, we can still user the Forum. (I think it's caught the virus!!! :D )

I am aware of the login problems and if you are still having these please email forum-admin@lswlfhs.org.uk and I will reset your password for you and hopefully all will be well.

Thank you for your patience.

ADDED for those who are finding problems and coming looking at this post for an answer.
We DON'T have an answer, we are still investigating, we have had over a week where everything was going good and then hiccups start again, why? if anybody can tell me I'd be very happy. Meantime, if you are having problems -
Clear your cache
Bottom of the forum page "Delete Cookies"
Close browser and open up again
If the above doesn't work try a different browser.
Don't bother trying to change your password unless it says that you have entered the incorrect one.
If the above doesn't work please have patience, it will work again but might take a day or so - and I can only apologise for this.

Re: Problems Logging In

Posted: 02 Jun 2020 00:33
by Blue70
No problems here. Hope everyone is alright.

Blue

Re: Problems Logging In

Posted: 02 Jun 2020 05:23
by Bertieone
Appears to be fixed now, Thanks to Mary and Shelagh B.

Re: Problems Logging In

Posted: 02 Jun 2020 06:53
by MaryA
It was a hard day in the sun :) but hopefully apart from a tweaks to get it looking as it used to we hope at least it is functional. Thank you all for your patience.

Re: Problems Logging In

Posted: 02 Jun 2020 09:43
by AndyJ
My second day of being able to log in successfully! Thanks Mary.

Re: Problems Logging In

Posted: 02 Jun 2020 09:50
by MaryA
:thumbup: and thank you to our Webmistress, it was a hard day's work in the sun yesterday :clap:

Re: Problems Logging In

Posted: 06 Jun 2020 15:40
by Shelagh_B
Hopefully, now several days later, it’s working properly. Thanks for everyone’s patience :D

Re: Problems Logging In

Posted: 06 Jun 2020 19:05
by MaryA
You have the magic finger, like an Engineer after you call him out.

We can only hope and we'll keep an eye on things.

Thanks Shelagh.

Re: Problems Logging In

Posted: 12 Jun 2020 15:37
by Pete
Thank you very much for sorting out the problem. Normal service has been resumed !

Pete.

Re: Problems Logging In

Posted: 18 Jun 2020 09:12
by lynne99
Guess what Mary .... I can still log in :D Thanks

Re: Problems Logging In

Posted: 18 Jun 2020 19:36
by MaryA
Shhhhh it might hear you and do something contrary.

Sorry I can't be sure that it won't keep happening, we think it is some sort of timing issue and are monitoring the situation.

Re: Problems Logging In

Posted: 27 Jun 2020 15:56
by 42lingfield
Mary - please ignore last note. I am now logged in!

42lingfield

Peter

Re: Problems Logging In

Posted: 27 Jun 2020 16:08
by MaryA
42lingfield wrote: ↑
27 Jun 2020 15:56
Mary - please ignore last note. I am now logged in!

42lingfield

Peter
So I saw :)

Re: Problems Logging In

Posted: 27 Jun 2020 21:53
by Sue H
πŸ₯³πŸ₯³πŸ₯³πŸ₯³

I managed πŸ‘πŸ‘πŸ‘πŸ‘

Re: Problems Logging In

Posted: 28 Jun 2020 07:56
by MaryA
:D :D

Re: Problems Logging In

Posted: 28 Jun 2020 09:35
by AndyJ
Sue H wrote: ↑
27 Jun 2020 21:53
I managed
Me too, 2 days in a row!

Re: Problems Logging In

Posted: 28 Jun 2020 10:36
by MaryA
Despite being Admin, I also have difficulties. I am keeping a log in the hopes that there might be a clue in what is happening.

Re: Problems Logging In

Posted: 28 Jun 2020 11:09
by Sue H
😁😁😁

My 5th time no problem xx

Re: Problems Logging In

Posted: 29 Jun 2020 13:31
by MaryA
Keep a log as I am doing, it could be helpful.

Re: Problems Logging In

Posted: 29 Jun 2020 16:55
by Bertieone
Mary,

Thanks for the email reply, as you can see, I'm in.