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Ancestry - has it changed or is it me?
Posted: 03 Oct 2018 15:43
by daggers
From my laptop I have been able to open Ancestry (uk version) until the last day or two. I now get a strange opening page and find navigation very hard and much slower.
On my i-pad I can find the previous search pages without trouble.
Have I pressed something by mistake?
Any replies in easy English please!
Daggers
Re: Ancestry - has it changed or is it me?
Posted: 03 Oct 2018 17:23
by Bertieone
Mine, Ancestry.co.uk hasn't changed or given any trouble.
The only thing I can suggest, (Laptop) log out and if you have your version in favourites or an icon on your desktop, delete, remove and go to google, find your version and sign in again, if it behaves, save to favourites or desktop.
Re: Ancestry - has it changed or is it me?
Posted: 03 Oct 2018 17:37
by MaryA
No problem at home, but at the library on Tuesday we had so many problems it was unbelievable, don't know if this might have been general, but we couldn't even click the "Search" button at the top, didn't even get the drop down and had to go searching other pages for the Card Catalogue which I use a lot.
Re: Ancestry - has it changed or is it me?
Posted: 03 Oct 2018 19:35
by Blue70
It seems okay to me today but recently I've been getting a page with a woman promoting their DNA service.
Blue
Re: Ancestry - has it changed or is it me?
Posted: 04 Oct 2018 08:25
by MaryA
Blue70 wrote: ↑03 Oct 2018 19:35
a woman promoting their DNA service.
EVERY single time
Re: Ancestry - has it changed or is it me?
Posted: 04 Oct 2018 08:46
by daggers
Thanks for comments. Replying late as my connection failed last night and I am catching up.
I’ll try again later when more awake!
D
Re: Ancestry - has it changed or is it me?
Posted: 05 Oct 2018 21:49
by daggers
Little time to test today, but I still have same problems, even after trying Bert’s log out and in.
Even when struggling through to a census image, for example, the set up is different from usual and has no control feature for up, down etc.
D
Re: Ancestry - has it changed or is it me?
Posted: 06 Oct 2018 06:31
by MaryA
Try another browser or clear your cookies, it's like starting again from new.
Re: Ancestry - has it changed or is it me?
Posted: 08 Oct 2018 18:47
by daggers
It was me! Technical son arrived and in seconds noticed that a zoom setting was far too high, so the proper view was obscured. Two flicks and bingo.
Lesson learned? Use smaller fingers or slow down.
D
Re: Ancestry - has it changed or is it me?
Posted: 09 Oct 2018 09:26
by MaryA
daggers wrote: ↑08 Oct 2018 18:47
Use smaller fingers or slow down.
and thank God for techie sons !!!